Complaints

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How to get in touch with us?

At World Food Relief, we are open to complaints, and we take them very seriously. This helps us improve our services and take the necessary measures to stop any situation that causes displeasure. You can call us on 0203 4686 820 and we will be happy to help you. Our team is available Monday to Friday from 9am to 5 pm. If you wish to contact us outside these hours, you can email us at info@worldfoodrelief.org with a message and a contact number, and a person from our team will reach out to you.

You can also write to us at:
World Food Relief
85 Great Portland Street
First Floor
London
W1 W17LT

Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily.

How long will it take for us to respond?

Once we have received your complaint, we will aim to respond within 2-5 working days and provide you with a final response within 10 working days.

What we will do.

Upon receiving your complaint, we will look into it in detail and make sure we learn from your experience. We also appreciate any propositions about how you think the issue you raised could be resolved.

As a non-profit organisation focused on changing the world for the better by fighting world hunger, we do not always have the capacity to respond to complaints which are not directly about World Food Relief’s work.

We record every compliant made and we will use the contact details provided to respond. If an anonymous complaint is made, it will be quite difficult to keep you updated on the changes, but we will still treat this complaint the same as any other and consider the possible outcomes.

GET IN TOUCH

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At World Food Relief, we are open to complaints, and we take them very seriously. This helps us improve our services and take the necessary measures to stop any situation that causes displeasure.

If you are to make a complaint about any aspect of World Food Relief, you are guaranteed of our full attention and fast response.

You can Make a Difference

Today, 805 Million People Are Suffering From Hunger.
With Your Help, We Can Provide Food Parcels To Save Lives.